Customer service is available to answer any of your questions Monday through Friday from 9 a.m. to 5 p.m. PST at 206.441.9762 / 800.552.0612. You can also email us at firstname.lastname@example.org.
You may return new, unopened products sold within 30 days of delivery for a refund of the purchase price and applicable sales tax. (Shipping charges are not refundable). You can expect a refund within four weeks of product receipt by the WSMA.
Webinars are non-refundable.
Cancellations received within five full business days prior to the seminar receive a full refund. Cancellations thereafter receive a refund less a $50 cancellation fee.
Membership dues are non-refundable and apply to a single calendar year of membership.
All product orders are mailed via UPS Ground within 5 days of order receipt.
What information do we collect?
We collect information from you when you register on our site or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your name or email address. You may, however, visit our site anonymously.
The WSMA also collects and maintains contact information for its members. This helps us ensure members successfully receive important WSMA communications and regular publications. This information is also used for administrative purposes within the organization.
What do we use your information for?
The WSMA knows that privacy is important to our members. The WSMA takes its responsibility to keep member information private very seriously, and when the WSMA shares member contact information with other organizations, we require these organizations to use that information appropriately and to keep it confidential.
Any of the information we collect from you may be used in one of the following ways:
To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs).
To process transactions to deliver the purchased product or service you requested.
The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related products or service information, etc.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you access your personal information.
We work hard to ensure data is encrypted when in transit and storage, and access to this data will be strictly limited to a minimum number of individuals and subject to confidentiality commitments. We use strict procedures and security features to try to prevent unauthorized access. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Policy.
Do we disclose any information to outside parties?
From time to time, the WSMA may share your contact information with outside entities. Most frequently, this happens with a county medical society. This means the WSMA may share your contact information, including your email, with your county medical society if your county society is a unified county or if the WSMA collects dues on behalf of your county society. When the WSMA does this, we require the county medical society to restrict use of your information and to keep your information confidential.
Less frequently, the WSMA receives requests for members’ contact information from outside entities providing continuing medical education (CME). The WSMA may decide to share this information with requesting entities, but the WSMA requires these entities to restrict use of contact information to solely education purposes and to keep the information confidential.
The WSMA may share your information with trusted third parties who assist us in operating our website, conducting our business, or serving you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others’ rights, property, or safety.
Website Terms and Conditions and Disclaimers
Before you may post any image, comment or other post on a WSMA website or discussion forum, you agree to the terms contained in this agreement. You agree to conduct yourself in a manner befitting the profession of medicine and agree to treat other users with respect and courtesy. Additionally, you may not post any comment or use any WSMA website in a way that would:
- Spread false or defamatory info
- Include any content that is discriminatory, abusive, vulgar, threatening, or violative of any law.
- Promote commercial services or products or promote information and opinions irrelevant to the WSMA’s mission and the issues related to the particular web page on which you posting.
License grant and restrictions
The WSMA is not responsible for the opinions or content posted by users to WSMA’s websites or discussion forums. User-generated comments or posts represent the views of those providing the comment or post and do not necessarily represent the views or policies of the WSMA.
By using the site, you agree you are aware that the materials, resolutions and reports featured on the discussion forums, or language included in the House of Delegates’ materials, may not have been approved or ratified, and thus may not reflect actual WSMA policy. To be sure you have accurate information regarding WSMA’s policies or positions, contact the WSMA office with your questions.
References or links (provided either by the WSMA or by a user) to products or services do not constitute endorsements by the WSMA. The WSMA has no obligation to ascertain the validity or veracity of any information or claim posted by users to WSMA websites or discussion forums. Nothing posted by users should be construed to represent legal or medical advice, nor should viewers assume user-generated content to be accurate.
The WSMA makes no warranty or guarantee as to the operation of the website and is not liable for any technological or other problems users may encounter when attempting to view or post information on the WSMA websites or discussion forums. The WSMA websites and discussion forums are provided at the sole discretion of the WSMA as a courtesy to members and is under no obligation to ensure its efficacy or acquiesce to user suggestions regarding the sites’ operation, presentation, or purpose.
Pursuant to the Digital Millennium Copyright Act of 1998, 17 U.S.C. § 512 (c), if you believe in good faith that a copyrighted work has been reproduced on this website without authorization in a way that constitutes copyright infringement, you may send a notice to: American Medical Association, 330 N. Wabash Avenue, Suite 39300, Chicago, Illinois 60611-5885; Attention, Office of General Counsel. Your notice must contain, at a minimum, (a) a statement that you believe in good faith that use of the material in the manner complained of is not authorized by the copyright owner, (b) the identification and location of the material claimed to be infringing, (c) reasonably sufficient information for AMA to identify and contact the infringer, (d) a statement that the information in the notification is accurate, (e) a statement, under penalty of perjury, that you are authorized to act on behalf of the copyright owner, (f) your contact information, and (g) your physical or electronic signature. See 17 U.S.C. § 512 (c) for further information.
Username and password
You agree to keep your password and account information confidential. You agree not to use another user’s username or password, or to misrepresent yourself on WSMA’s websites or discussion forums. If you discover your username or password have been compromised, you agree to tell the WSMA as soon as practicable.