Privacy and Policies
General Policies
Customer service
Customer service is available to answer any of your questions Monday
through Friday from 9 a.m. to 5 p.m. PST at 206.441.9762. You can also
email us at wsma@wsma.org.
Refund policy
Products
You may return new, unopened products sold within 30 days of delivery for
a refund of the purchase price and applicable sales tax. (Shipping charges
are not refundable). You can expect a refund within four weeks of product
receipt by the WSMA.
Courses
Refunds are available for live event registration depending on when the
refund is requested in relation to the start of the course.
-
91 days or more until start of event: a 100% refund
less a $100 processing fee per person
- 61–90 days until start of event: a 75% refund
- 31–60 days until start of event: a 25% refund
- 30 days or less until start of event: no refund
The WSMA reserves the right to cancel the course. If so, preregistered
participants will be notified, and full refunds provided. No-shows will
receive no refund. Registrations may not be transferred to another person
at any time. A participant may transfer registration to the next available
course if space permits. All refunds will be issued to the original form
of payment.
For in-person courses, the WSMA cannot be held responsible for other costs
or expenses, including cancellation or change charges assessed by airlines,
travel agencies, or hotels.
Seminars
Refunds are available for live event registration depending on when the
refund is requested in relation to the start of the seminar.
-
30 days or more until start of event: a 100% refund
less a $25 processing fee per person
-
15–29 days until start of event: 50% refund
- 14 days until start of event: no refund
The WSMA reserves the right to cancel the seminar. If so, preregistered
participants will be notified, and full refunds provided. No shows will
receive no refund. Registrations may not be transferred to another person
at any time. A participant may transfer registration to the next available
course if space permits. All refunds will be issued to the original form
of payment.
Membership Dues
Membership dues are non-refundable and apply to a single calendar year of
membership.
Delivery method
All product orders are mailed via UPS Ground within five days of order
receipt.
Privacy
We collect information from you when you register on our site or fill out
a form. When ordering or registering on our site, as appropriate, you may
be asked to enter your name or email address. You may, however, visit our
site anonymously.
The WSMA also collects and maintains contact information for its members.
This helps us ensure members successfully receive important WSMA
communications and regular publications. This information is also used for
administrative purposes within the organization.
Cookies
We use cookies on our website to track user activity and to allow seamless integration with third parties such as Moodle classroom and WebScribble for our career center. User activity does not track identifying data about the user, only user activity such as web pages requested, referring web page, browser used, and date and time of activity. This data can be shared with third parties, such as Google and Google Analytics, for purposes of improving and analyzing our site usage.
You can opt-out of collection of your user activity on our site and making it available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about visits activity.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en
The WSMA knows that privacy is important to our members. The WSMA takes
its responsibility to keep member information private very seriously, and
when the WSMA shares member contact information with other organizations,
we require these organizations to use that information appropriately and
to keep it confidential.
Any of the information we collect from you may be used in one of the
following ways:
To improve customer service (your information helps us to more effectively
respond to your customer service requests and support needs).
To process transactions to deliver the purchased product or service you
requested.
The email address you provide for order processing, may be used to send
you information and updates pertaining to your order, in addition to
receiving occasional company news, updates, related products or service
information, etc.
We implement a variety of security measures to maintain the safety of your personal information when you access your personal information.
Your data is stored on protected platforms and access to this data will be strictly limited to a minimum number of individuals and subject to confidentiality commitments. We use strict procedures and security features to try to prevent unauthorized access. When viewing your personal data through our services, the data will always be encrypted. We will take all steps that are reasonably necessary to ensure that your data is treated securely and in accordance with this Policy.
From time to time, the WSMA may share your contact information with outside entities. Most frequently, this happens with a county medical society. This means the WSMA may share your contact information, including your email, with your county medical society if your county society is a unified county or if the WSMA collects dues on behalf of your county society. When the WSMA does this, we require the county medical society to restrict use of your information and to keep your information confidential.
Less frequently, the WSMA receives requests for members’ contact information from outside entities providing continuing medical education. The WSMA may decide to share this information with requesting entities, but the WSMA requires these entities to restrict use of contact information to solely education purposes and to keep the information confidential.
The WSMA may share your information with trusted third parties who assist us in operating our website, conducting our business, or serving you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others’ rights, property, or safety.
We want you to have control of your data
You can view, update, or delete any of the personal data we collect from you. Most of the personal information can be viewed and updated through our member profile page when you are logged in to our website. Here you can also opt out of future communications from us. If you want a complete list of data or have any questions about viewing or updating information we have on file about you, please contact us with your specific request.
Data Retention
We will retain your personal information for as long as necessary to provide member or subscription services or to provide business services in the context with which the personal information was collected. Once these services are no longer needed, we retain the data in accordance with our company data retention policy for internal reporting, legal requirements, reconciliation, or to provide you with information you might request. Our company data retention policy is subject to review and modification. If none of our services are necessary for us to do business with you, you can request in writing that your data to be removed from our systems.
Website Terms and Conditions and Disclaimers
Agreement to abide by terms of use
By accessing any of WSMA’s websites, including wsma.org and any other
site, page, or discussion or community forum maintained by the WSMA (including the
virtual reference committees), you agree to comply with and be bound by
these terms of use and related policies. Read this agreement carefully,
and contact the WSMA office if you have any questions.
Terms of use and code of conduct
Before you may post any image, comment or other post on a WSMA website or
discussion forum, you agree to the terms contained in this agreement. You
agree to conduct yourself in a manner befitting the profession of medicine
and agree to treat other users with respect and courtesy. Additionally,
you may not post any comment or use any WSMA website in a way that would:
- Spread false or defamatory info.
-
Include any content that is discriminatory, abusive, vulgar,
threatening, or violative of any law.
-
Promote commercial services or products or promote information and
opinions irrelevant to the WSMA’s mission and the issues related to the
particular webpage on which you posting.
License grant and restrictions
The WSMA is granting you a personal, revocable, limited, non-exclusive,
non-transferable license to access and use WSMA’s websites, conditioned on
your continued acceptance of, and compliance with, these terms of use and
related policies. You may use WSMA’s websites and discussion or community forums (and
the content contained thereon) for your noncommercial personal use and for
no other purpose. The WSMA reserves the right to bar, restrict, or suspend
any user's access to its websites or to terminate this license at any
time for any reason.
The WSMA may, in its sole discretion, determine that a particular post
violates these terms of use or related policies. The WSMA does not have an
obligation to monitor user-generated content but reserves the right to do
so. The WSMA retains the right to delete any post it finds to have
violated these policies, and to take further action to block or prevent
you from leaving additional posts if you have violated your agreement to
abide by the terms of use and related policies.
Disclaimers
The WSMA is not responsible for the opinions or content posted by users to
WSMA’s websites or discussion forums. User-generated comments or posts
represent the views of those providing the comment or post and do not
necessarily represent the views or policies of the WSMA.
By using the site, you agree you are aware that the materials, resolutions
and reports featured on the discussion forums, or language included in the
House of Delegates’ materials, may not have been approved or ratified, and
thus may not reflect actual WSMA policy. To be sure you have accurate
information regarding WSMA’s policies or positions,
contact the WSMA office
with your questions.
References or links (provided either by the WSMA or by a user) to products
or services do not constitute endorsements by the WSMA. The WSMA has no
obligation to ascertain the validity or veracity of any information or
claim posted by users to WSMA websites or discussion forums. Nothing
posted by users should be construed to represent legal or medical advice,
nor should viewers assume user-generated content to be accurate.
The WSMA makes no warranty or guarantee as to the operation of the website
and is not liable for any technological or other problems users may
encounter when attempting to view or post information on the WSMA websites
or discussion forums. The WSMA websites and discussion forums are provided
at the sole discretion of the WSMA as a courtesy to members and is under
no obligation to ensure its efficacy or acquiesce to user suggestions
regarding the sites’ operation, presentation, or purpose.
Pursuant to the Digital Millennium Copyright Act of 1998, 17 U.S.C. § 512
(c), if you believe in good faith that a copyrighted work has been
reproduced on this website without authorization in a way that constitutes
copyright infringement, you may send a notice to: American Medical
Association, 330 N. Wabash Avenue, Suite 39300, Chicago, Illinois
60611-5885; Attention, Office of General Counsel. Your notice must
contain, at a minimum, (a) a statement that you believe in good faith that
use of the material in the manner complained of is not authorized by the
copyright owner, (b) the identification and location of the material
claimed to be infringing, (c) reasonably sufficient information for AMA to
identify and contact the infringer, (d) a statement that the information
in the notification is accurate, (e) a statement, under penalty of
perjury, that you are authorized to act on behalf of the copyright owner,
(f) your contact information, and (g) your physical or electronic
signature. See 17 U.S.C. § 512 (c) for further information.
Username and password
You agree to keep your password and account information confidential. You
agree not to use another user’s username or password, or to misrepresent
yourself on WSMA’s websites or discussion forums. If you discover your
username or password have been compromised, you agree to tell the WSMA as
soon as practicable.
Your acceptance; revisions to terms of use
By using the WSMA websites and discussion forums, you agree that you
understand and will adhere to the terms of use included above or
referenced herein. These terms of use constitute a legally binding
agreement between you and the WSMA regarding your use and access to WSMA’s
websites and discussion forums.
The WSMA reserves the right to revise these terms of use (or related
policies) at any time in its sole discretion merely by posting revised
versions to the WSMA websites.