Operations Expertise

In this section, our Practice Operations page provides extensive guidance on commonly encountered operational issues, to benefit physicians and practice administrative staff alike. The majority of topics are arranged alphabetically for easy access. Health Information Technology (HIT) and incentive fund programs are positioned at the top of the page for your ready reference.

Our Health Insurers page provides information on insurers and government programs operating in Washington state, including a contact list of insurers’ medical directors. The WSMA’s goal is to help facilitate communications between physicians’ practices and health insurers, resolving problems and advocating for WSMA members.

If you have questions regarding the information located in these pages, please contact Bob Perna, MBA, FACMPE, senior director of health care economics and practice support at rjp@wsma.org or Michelle M. Lott, CPC, CPMA, associate director at mml@wsma.org, or call (206) 441-9762 or toll-free 1 (800) 552-0612.