Coding Hotline

For better or worse, codes determine your reimbursement. Correct coding also keeps the auditors away. Guidance on CPT, ICD-9 and HCPCS coding is available from the WSMA's certified coders through the WSMA Coding Hotline.

The WSMA Coding Hotline is available by calling Michelle M. Lott, CPC, CPMA at (206) 441-9762 or 1 (800) 552-0612 or

This service is FREE to WSMA member physicians and WSMGMA member practice managers and staff. Non-members can access this service for a prepaid fee of $120 per month for three questions per practice per month.

More assistance with coding and billing below.

Michelle Lott
Michelle Lott

Coding and billing assistance A-Z

Insurance claim/assistance request (ICAR)

The WSMA continues to hear from physicians and practice managers regarding unresolved claims problems with health plans. To better assist our members in addressing these concerns, the WSMA is pleased to offer the WSMA insurance claim-assistance request (ICAR) form.

How does it work?

Use the WSMA ICAR form to advise the WSMA when you encounter problems with specific insurance claims. The WSMA will facilitate communication between the physician's practice and appropriate parties at the health plan. In compliance with the recently implemented HIPAA privacy regulations, WSMA has instituted policies to protect patients' health information we receive from WSMA members.

Important: Before a WSMA member sends us any protected health information, the WSMA will need to receive a signed business associate agreement. Click here to download a copy of the WSMA's business associate agreement.

Upon receipt of your completed ICAR form and a signed business associate agreement, the WSMA will track each ICAR, and forward a copy to the relevant health plan. We'll ask the health plan to act upon that request to resolve the claim, and to advise the WSMA of their actions. We will forward a copy of the health plan's response to the inquiring physician.

This free service is available only to WSMA member physicians and their practice staff. For more information, contact the WSMA's health care economics department at (206) 441-9762 or toll-free at (800) 552-0612, or via email.

To download a WSMA insurance claim-assistance request form, click here.

To download a WSMA business associate agreement, click here.