Choosing Wisely Clinical Toolkit for Consumer Engagement



Primary Care, Specialty Care and School-Based Clinics

Urgent Care


Primary Care, Specialty Care and School-Based Clinics

Preparing care teams to have the conversation

Pre-visit

  • Send appropriate flyer (e.g. headaches, respiratory infections and pap tests) to patient based on their reason for visit. Send via email, text secure message or letter before the visit (e.g. when visit is scheduled or via electronic appointment reminder).

Checking in

Rooming

Exam

Ongoing awareness

  • Place posters and flyers in waiting rooms and exam rooms.
  • Show videos on TV or iPads in waiting rooms.
  • Include articles in newsletters.
  • School-based clinics: use communications tools.
  • Post on social media using "#ChoosingWisely".

Urgent Care

Preparing care teams to have the conversation

  • Department chiefs and clinic managers can use sample email to educate staff about the Choosing Wisely campaign and inform them of what information patients will receive. Link to Choosing Wisely videos.
  • The communications team can use sample text to educate staff and patients via posts on the Intranet and newsletters.
  • Use talking points for staff to discuss Choosing Wisely in staff meetings.

Checking in

Rooming

  • Build EMR or paper-based prompts to check that patient received flyer in waiting room.

Exam

Ongoing awareness

  • Place posters and flyers in waiting rooms and exam rooms.
  • Show videos on TVs and iPads in waiting rooms.
  • Include articles in newsletters.
  • School-based clinics: use communications tools.
  • Post on social media using "#ChoosingWisely".