Best Practices in Patient Communication
- Outline the core principles of effective patient communication.
- Discuss the link of optimum communication to improved patient experience outcomes.
- Review questions in the CAHPS Clinician and Group Surveys (CGCAHPS) and the Washington Health Alliance Patient Experience Survey
Cynthia G. Ferrucci, MD, FACP
Internist, UW Medicine Belltown
(Originally recorded June 25, 2014)