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Let the WSMA help you resolve payment, coding or practice management issues.
Physician Practice Helpline logo

The Physician Practice Helpline is available to help your practice run more efficiently while avoiding errors and ensuring that you receive accurate and appropriate payments. The helpline provides advisory services to resolve payment, coding or practice management issues.

How we can help

We understand the unique challenges of medical practices. For your practice to succeed, your services need to translate into revenue. From simple to complex issues, we have the know-how, connections, and expertise to help make that happen.

  • When your practice is confronted with denied or underpaid claims or other issues, we can intercede through direct advocacy on your behalf with health insurers and government programs.
  • Our certified coding staff can provide guidance on CPT, ICD and HCPCS coding.
  • Additionally, the Physician Practice Helpline can assist with a range of issues including coding, payer audits, recovery requests, claim processing and adverse payer actions. If your practice is struggling or needs assistance with an issue, we are ready to help.

Physician Practice Helpline benefits:

  • Payment advocacy with insurers
  • Qualified guidance on practice operations
  • Timely assistance with code selection and payment policies

Use the Physician Practice Helpline today

The WSMA’s Physician Practice Helpline is a free service to member physicians and their practice staff. Non-members may access this service for a prepaid fee of $120 per month for three questions per practice per month. WSMA staff carry various certifications and vast experience, so we provide the most up-to-date information to help your practice succeed in this health care environment.

Bob Perna and Michelle Lott photos

For more information contact Bob Perna, MBA, FACMPE, Practice Resource Center director at 206. 441.9762 / 800.552.0612 or, or Michelle M. Lott, CPC, CPMA, associate director and health insurance coding specialist at 206.441.9762 / 800.552.0612 or

Join or renew your membership today