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COVID-19 Patient Education

COVID-19 Patient Education

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Patient Handouts/Downloads on COVID-19

The Washington State Department of Health offers the following one-pagers for people who have or think they may have COVID-19 that physicians and providers can distribute to their patients or post on their organization's website.

Visit the Washington State Department of Health's Health Care Provider Resources and Recommendations page (under Materials for Patients) for further guidance and to check for updates on the above recommendations.

The Centers for Medicare & Medicaid Services also offers the following resources:

  • Coronavirus and Your Health Coverage: Get the Basics - Tips on how to protect yourself and your family during the COVID-19 pandemic. Provides an overview on updates from Medicare, the marketplace, and other information for patients looking for information on health coverage and staying healthy during the outbreak.
  • Stay Safe: Getting the Care You Need, at Home - Focuses on how people can stay healthy within their home. This resource gives an overview of telehealth, managing ongoing health conditions, prescriptions, and other tips.

Multilingual COVID-19 patient resources

For patients who don't speak English, state and public agencies offer COVID-19 educational resources in multiple languages.

Crisis line now available

Washington has launched a support program called Washington Listens, available to all Washingtonians at no cost. Washington Listens provides nonclinical support to people experiencing elevated stress due to COVID-19. The program is anonymous and no identifying information is maintained. Reach Washington Listens by calling 1.833.681.0211. Washington Listens is available Monday–Friday from 9 a.m. to 9 p.m. and weekends from 9 a.m. to 6 p.m. TTY and language access services are available.

  • Download and print the Washington Listens fact sheet for your waiting room.

Apple/CDC screening tool for patients

Apple has developed a new website and app that will provide a screening tool for COVID-19 symptoms as well as up-to-date information from trusted sources about the coronavirus outbreak. The software was developed in partnership with the Centers for Disease Control and Prevention, the White House-led coronavirus task force and the Federal Emergency Management Agency.

Face Masks/Coverings

Effective June 26, a statewide order requires individuals to wear a face covering in indoor public spaces such as stores, offices and restaurants. The order also requires face coverings outdoors when you can't stay six feet apart from others.

How Can I Get Tested for COVID-19?

The Washington State Department of Health recommends testing anyone with symptoms consistent with COVID-19.

With testing supplies and capacity in Washington increasing, the state is now urging Washingtonians to get tested if they think they might be sick, even if mildly symptomatic (learn more about the symptoms of COVID-19 to watch for). This represents a shift from previous messaging, which urged individuals with mild symptoms to stay home.

Review the DOH's frequently asked questions about testing to learn more about who should be tested, what to do if you test positive, the types of tests (PCR and antibody), and more.

Physicians and other health care providers: If a patient comes to you with concerns over COVID-19 symptoms, state officials are urging you to get them tested. The goal of the state is to have all people with COVID-19 symptoms tested within 24 hours.

Costs for COVID-19 testing

If you have insurance and are symptomatic, there should be no cost to you as a patient for the COVID-19 lab test. Patients who do not have insurance should ask their physician or provider about using the HRSA portal to bill for the test: COVID-19 Claims Reimbursement.

The Washington State Health Care Authority is working with insurance carriers across all the populations they purchase for, including Medicaid (Apple Health), public employees and school employees, to waive the costs association with COVID-19 testing. Learn more on HCA's website.

If you don't have health insurance, visit the Washington Health Benefit Exchange to find out if you qualify for free health coverage through Apple Health, Washington's Medicaid program, or if you qualify to purchase individual health insurance under specific circumstances. Find answers to frequently asked questions about getting coverage during the COVID-19 pandemic.

The Washington State Department of Health offers more information about costs for COVID-19 testing in Washington state.

Where can patients get tested?

Some medical practices may not have sufficient testing and/or personal protective equipment to conduct onsite testing. There are many free and low-cost testing locations across the state.

Note: Testing sites may change and new ones may open. This list is not a complete list of all testing locations. It may not include the most up-to-date locations or contact information.

Urgent care centers - Use this link to find an urgent care center near you.

Community health centers – Use this link to find a community health center near you.

Google will show a list of testing sites in your area if you type in "COVID tests near me" (or just click on this link).

Benton and Franklin County testing sites

Grays Harbor County – Call the Grays Harbor Public Health COVID-19 call center at 360.964.1850 to get a referral for testing. The call center is open seven days/week between 8:30 a.m.–4 p.m.

Jefferson County - If you think you've been exposed to the virus and have respiratory symptoms, use Jefferson Healthcare's dedicated COVID-19/Respiratory Illness Nurse Consult Line 360.344.3094 as a first step.

King County free COVID-19 testing locations

Pacific County drive-through testing (by appointment)

Pierce County testing sites

Skagit County drive-through testing

Snohomish County offers drive-through testing by appointment

Spokane County screening site information

Thurston County - Providence Medical Group Hawk's Prairie Clinic in Lacey is now offering drive-through triage and swab collection for symptomatic patients.

Whatcom County testing sites

Yakima County testing sites

Other local health jurisdictions - Find your local health jurisdiction website for more information on free, public COVID-19 testing locations.

Community Health Care's Pierce County locations are offering drive-through testing for COVID-19 even if you are not a Community Health Care patient.

CHI Franciscan offers free e-visits for people who want to be tested

MultiCare Health System offers free e-visits for people who want to be tested

Providence testing centers

UW Medicine drive-up testing

Walgreens drive-through testing at select locations in partnership with the PWNHealth provider network.

COVID-19 Public Service Announcements

The following brief video PSAs are available to be shared on social media or hosted on your organization's website.

What your doctor wants you to know: How to wear a mask safely.

A public service message from Washington State Medical Association and the Washington State Hospital Association.


What your doctor wants you to know: Why wear a mask?

A public service message from Washington State Medical Association and the Washington State Hospital Association.


What your doctor wants you to know about antibody testing

A public service message from Washington State Medical Association and the Washington State Hospital Association.


What your doctor wants you to know: It's safe to see your doctor.

A public service message from Washington State Medical Association and the Washington State Hospital Association.


What you doctor wants you to know: Seeking care when you need it

A public service message from Washington State Medical Association and the Washington State Hospital Association.


What you doctor wants you to know: Seeking care for stroke symptoms

A public service message from Washington State Medical Association and the Washington State Hospital Association.


What your doctor wants you to know: Staying well mentally & physically

A public service message from Washington State Medical Association and the Washington State Hospital Association.


What your doctor wants you to know: Is it a cold or COVID-19?

A public service message from Washington State Medical Association and the Washington State Hospital Association.


What your doctor wants you to know about your COVID-19 risk

A public service message from Washington State Medical Association and the Washington State Hospital Association.


Your doctor wants you to BLOCK THE DROPS!

A public service message from Washington State Medical Association and the Washington State Hospital Association.


What your doctor wants you to know about COVID-19 symptoms

A public service message from Washington State Medical Association and the Washington State Hospital Association.


5 things your doctor wants you to know about coronavirus

A public service message from Washington State Medical Association and the Washington State Hospital Association.

COVID-19 Graphics

Feel free to download these graphics for use on social media or your website.


Block the Drops Disinfect 2020 logo

Block the Drops Distance 2020 logo

Block the Drops StayHome 2020 logo

COVID 19 Illness Compare Social logo

COVID When to Seek Care Social logo

COVID-19 Stroke Graphic

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