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"No matter where you are in your career journey, this leadership conference is for you." - Nathan Schlicher, MD, JD, WSMA President

WSMA Leadership Development Conference

Thank you to our many members who attended the 2021 WSMA Leadership Development Conference on May 14 and 15.

Attendees can access recordings, PowerPoint slides, the attendee list, and much more via our virtual event platform: WSMA LDC Event in Socio until December 31, 2021. 

Please login with the email address the WSMA has on file for you. If you are unsure of the email address to use, please contact the WSMA at or call 206.441.9762.

Save the Date

The 2022 WSMA Leadership Development Conference will be held on May 20 and 21 at Campbell's Resort in Lake Chelan, WA. We hope to see you there!

About the Conference

Year after year, WSMA members name the Leadership Development Conference as their favorite, can't-miss event. What makes it special? Central to its success are top-notch faculty and engaging course content—that, and the resort's family-friendly, beautiful lakeside setting.

Every year, the Leadership Development Conference features a truly outstanding lineup of speakers, all experts in their respective fields, and interactive sessions designed to enhance your leadership skills. You'll leave Chelan with concrete ideas and skills that you can immediately put to use in your professional life.

See for yourself what makes the conference so special in this highlight reel from the 2019 event.

A Message from the WSMA President for the 2021 Conference

Dear Colleagues,

Nathan Schlicher MD

I hope you plan to join me and your peers at the 2021 WSMA Leadership Development Conference. No matter your organizational role or where you are in your career journey, this leadership conference is for you.

As clinicians, we have an essential leadership role to play in redesigning health care delivery. Quality improvement is hard and complex, but essential. The financial viability and success of hospitals and physician practices will depend on their ability to improve quality, safety, and value to patients and payers.

Physicians must lead the transformation of care delivery systems to fulfill the expectations of our patients. Responsibility for care improvements cannot be delegated to administrators and insurers. With the right training, physicians can acquire the skills to lead quality improvement projects at any career stage and can guide health care organizations with the optimal approach to safe and effective care delivery.

This year’s Leadership Development Conference will help you build your leadership skills by exploring new trends in care delivery and quality improvement while giving you opportunities to engage with other physician leaders. The conference features top-quality programming, including rapid-fire didactic sessions and highly interactive small-group discussions, and an esteemed faculty. And with its virtual format, you'll be able to access every session live and on demand conveniently in the comfort of your home.

Don’t miss this opportunity to invest in yourself, build skills in quality improvement and leadership, and be energized through virtual networking sessions. The physician perspective is powerful and grounded in what is best for patients. It’s more important than ever that our voice is heard clearly and that we are influencing the future of health care and health care decisions.

I hope you’ll take a moment to register. This promises to be one of our very best conferences. I look forward to seeing you there.

Nathan Schlicher, MD, JD, MBA, FACEP
WSMA President

2021 Agenda

Friday, May 14

10–10:15 a.m.
Welcome and Opening Remarks
Nathan Schlicher, MD, JD, MBA, FACEP

10:15–11:30 a.m.
The Growth Rings – Becoming Comfortable with Discomfort
Bill Eckstrom

11:30 a.m.–noon
Lunch Break

Noon–1 p.m.
QI Foundations: Different Names, Same Goal
Russ Migita, MD

1:05–2 p.m.
Spreading at Scale: A Practical Leadership Model for Change
Joanne Roberts, MD, MHA

2–2:15 p.m.

2:15–3:25 p.m.
The Paradigm Shift, To Err is Human: Applying QI to a Just (Fair) Culture
Mangla Gulati, MD, CPPS, FACP, SFHM

3:30–4:15 p.m.
Are There Cracks in Your Foundation? Critical Cultural Elements for Sustained Quality Improvement
Randal Moseley, MD, FACP, FHM

4:20–5 p.m.
Epidemic QI: Crossing Systems to Tackle Opioids
Nathan Schlicher, MD, JD, MBA, FACEP

5:15–6 p.m.
Presidential Suite Wine Tasting

Saturday, May 15

8–8:55 a.m.
QI and Health Equity
Edwin Lindo, JD

9–9:45 a.m.
Shooting for the Stars: Samaritan Healthcare’s Journey to Building a Healthier Future for the Children of Moses Lake and Grant County
Andrea Carter, MD

9:45–10 a.m.

10–10:45 a.m.
Engagement in the Modern World
Aric Coffman, MD

10:50–11:35 a.m.
Kaizen from the Ground Up - Building Continuous Improvement into Daily Operations
Kavita Chawla, MD and Richard Furlong, MD

11:35 a.m.–noon
Break for lunch

Noon–12:45 p.m.
Implementing Integrated Social Health
Cynthia Burdick, MD, FAAP

12:50–1:55 p.m.
Closing Keynote: Closing Keynote: Cultivating a Culture of Change Leadership
Kevin Taylor, MD

1:55–2 p.m.
Closing Remarks
Nathan Schlicher, MD, JD, MBA, FACEP

2 p.m.

2021 Faculty

BILL ECKSTROM is the founder and CEO of EcSell Institute and EcSell Sports. He is co-author of the best-selling book, "The Coaching Effect," a record-setting TEDx Talker, renowned public speaker, husband, father, outdoorsman, and therapy dog trainer.

CYNTHIA BURDICK, MD, FAAP is the Medical Director for Medicare & Medicaid for Kaiser Permanente Washington. She is a practicing pediatrician and internist and leads the Kaiser Permanente Washington efforts for Integrated Social Health Practice.

ANDREA CARTER, MD has lived and practiced family medicine in Moses Lake since the summer of 2000. She has been the CMO for Samaritan Healthcare since 2015, and has worked to be a champion for improved patient care in Grant County.

KAVITA CHAWLA, MD, FACP, MHA is a practicing internist at Virginia Mason Kirkland Regional Medical Center. She leads Virginia Mason’s education committee for ongoing, evidence-based clinical education for providers in primary care. She has completed her training in the Virginia Mason Production System management method, which aims for a zero-defect rate in health care.

ARIC COFFMAN, MD is Pacific Northwest Executive Vice President for Optum. Dr. Coffman previously served as Chief Executive Officer and President of The Everett Clinic and Northwest Physicians Network, part of OptumCare. He has also served as President of DaVita Medical Group New Mexico and has held several leadership roles within that team during his 12 years there. Prior to becoming the president in 2015, Dr. Coffman served as the Residency Program Director, Associate Medical Director of Specialty Care, Senior Medical Director, and Chief Medical Officer. He is board certified in general surgery. He serves on the boards for the Snohomish County YMCA, the Washington RoundTable, and the Washington Healthcare Forum.

RICHARD FURLONG, MD is a practicing internist and the medical director at the Virginia Mason Kirkland Regional Medical Center, profiled in the National Academy of Medicine’s Case Studies in reducing clinician burnout. He has served on the Bree Collaborative and the Dementia Action Collaborative since 2017. Dr. Furlong holds leadership positions in the company’s efforts around safe opioid prescribing, recognized with the Mary McClinton Safety award for this work in 2019, and is co-director of department of primary care informatics, director of call center operations and access at Virginia Mason, and is an advanced VMPS graduate, and has led many formal and informal Kaizen events.

MANGLA GULATI, MD, CPPS, FACP, SFHM joined the University of Maryland in 2004 as an academic hospitalist. She is a clinician educator, with a particular focus on patient safety, cost effective care, and resource utilization. Dr Gulati is currently the Chief Quality Officer, Vice President of Patient Safety, and the Associate Chief Medical Officer at the University of Maryland Medical Center with a focus on promoting a high reliability organization, driving interdisciplinary strategy focused on safety excellence, developing innovative approaches to optimizing clinical outcomes and performance improvement. She is the Governor of the Maryland Chapter of the American College of Physicians and the chair of the Hospital Patient Quality and Safety Committee for the Society of Hospital Medicine.

EDWIN LINDO, JD is the Assistant Dean for Social and Health Justice in the Office of Healthcare Equity and Acting Assistant Professor within the Department of Family Medicine at the University of Washington School of Medicine. He teaches, presents, and writes on issues of race and racism within the field of medicine and greater society. He is internationally recognized as a conscious voice for racial and social justice.

RUSSELL MIGITA, MD is a pediatric emergency medicine physician at Seattle Children’s Hospital. He is the clinical director of emergency services and is responsible for QI review, implementation, and standardization at the Seattle Children’s emergency department. He is also the co-director for education at the UW Medicine Center for Scholarship in Patient Care, Quality and Safety, which has provided QI and patient safety education to hundreds of front-line clinicians.

RANDAL MOSELEY, MD, FACP, FHM is medical director of patient safety and risk at Confluence Health. He is board certified in internal medicine and geriatrics, and currently practices part-time as a hospitalist. His engagement at the state level has included work with the Washington Patient Safety Coalition, the Washington Health Alliance, the Washington State Choosing Wisely Taskforce, the Washington State Hospital Association Patient Safety Committee, the Robert Bree Collaborative, and the Washington Communication and Resolution Program Alliance.

JOANNE ROBERTS, MD, MHA is the senior vice president and chief value officer for Providence. In addition to coordinating the efforts of the system’s chief medical officers, she leads physician leadership development for Providence, including the clinical value improvement curriculum to drive daily improvement from leaders to front-line caregivers.

NATHAN SCHLICHER, MD, JD, MBA, FACEP serves as the WSMA president and regional medical director of quality assurance for CHI Franciscan emergency departments, among other roles. He has led multiple statewide quality projects across health systems including the ER is for Emergencies initiative and Better Prescribing Better Treatment.

KEVIN TAYLOR, MD, MS is a primary care internal medicine physician with a broad experience as a physician leader and is currently the Medical Director for the IHA Primary care and Geriatric Services at the Towsley Health Center in Ann Arbor Michigan. Dr. Taylor is a certified change practitioner and executive coach who recently served as the Organizational Transformation Director for the Practice Sustainability, Provider Satisfaction Department at the American Medical Association.

2021 CME Credit

The Washington State Medical Association (WSMA) is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.

The WSMA designates this live activity for a maximum of 11 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

This activity meets the criteria for up to 11 hours of Category I CME credit to satisfy the relicensure requirements of the Washington State Medical Quality Assurance Commission.

The AAFP has reviewed 2021 Washington State Medical Association Leadership Development Conference and deemed it acceptable for up to 10.50 Online Only, Live AAFP Prescribed credit. Term of Approval is from 05/14/2021 to 05/15/2021. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Exclusive Premier Partner

Founded in 1981 under the auspices of the WSMA, Physicians Insurance A Mutual Company is the Northwest's leading medical professional liability insurance company, physician-owned and exclusively endorsed to this day by the WSMA. For over 30 years, Physicians Insurance has remained the stable, committed and local insurer for physicians, clinics, facilities and hospitals, providing risk-management consulting, continuing medical education and claims administration services to more than 7,000 members in Washington, Idaho, Oregon and Wyoming.


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