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On Demand Webinars

On Demand Webinars

On this page, you’ll find archived sessions from WSMA’s Continuing Professional Development webinar series as well as educational sessions covering practice operations.

Opioids and Telehealth in a Pandemic

This one-hour Continuing Professional Development webinar, originally presented May 15, will help physicians and advanced practitioners care for chronic pain patients with opioid prescriptions via telemedicine during the pandemic. The webinar covers: strategies to provide remote care for patients that you usually need to see in person, how to bill for telemedicine, regulatory changes to opioid prescribing and telemedicine policies, and the key features of the Better Prescribing, Better Treatment acute opioid reports.

Presenters include:

  • Laura-Mae Baldwin, MD, MPH, University of Washington, Department of Family Medicine
  • Michael Parchman, MD, MPH, The MacColl Center for Health Care Innovation, Kaiser Permanente Washington Health Research Institute
  • Jessica Schlicher, MD, MBA, medical director, Virtual Hospital & Mission Control; CHI Franciscan, Common Spirit Health
  • Hon Nathan Schlicher, MD, JD, MBA, FACEP, president elect, Washington State Medical Association, physician lead, Better Prescribing Better Treatment, regional director of quality assurance, TeamHealth NW
  • Jeb Shepard, WSMA Director of Policy

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Providing Outpatient Care During COVID-19 and Beyond

This one-hour Continuing Professional Development webinar, originally presented May 13, features a virtual panel discussion on considerations and best practices for providing care during the "new normal." Now that state officials have laid out a plan for the phased re-opening of Washington's economy, and have issued an interpretive statement clarifying Gov. Jay Inslee's proclamation restricting non-urgent medical procedures, it's time to start planning for how to safely and effectively provide care to your patients during COVID-19 and beyond.

Moderated by WSMA Director of Policy Jeb Shepard, panelists include:

  • James Hudson, MHA, MPH, FACMPE, president of WSMGMA and CEO of Woodcreek Provider Services.
  • Marta De La Torre, FACHE, WSMGMA trustee and government liaison and executive director of Clarus Eye Group.
  • Garrett Hyman, MD, MPH, FACSM, FABPMR, CAQSM, physician consultant at Lake Washington Sports and Spine.

Discussion will include:

  • An overview of the current regulatory environment unique to Washington state.
  • Protocols for keeping patients and practice staff safe.
  • How to communicate changes, such as masking and social distancing policies, to your patients.
  • How to decide which services to provide.
  • Financial management, accessing and optimizing PPE, transitioning to telehealth, opportunity for Q&A and more.
  • Participants will receive a link to MGMA's comprehensive "COVID-19 Medical Practice Reopening Checklist."

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Preparing for New Opioid Prescribing Rules in Washington State

WSMA's free one-hour OnDemand webinar can help clinicians understand how to comply with the new requirements. Completion of the webinar will fulfill the new state requirement for continuing medical education on opioid prescribing.

After completing the activity, learners should be able to:

  • Understand and adhere to new state opioid prescribing requirements.
  • Formulate a strategy for complying with specific requirements of opioid prescribing rules.
  • Determine additional resources for up-to-date evidence-based information on opioid prescribing.

This activity has been approved for AMA PRA Category 1 Credit™

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Coding and HCCs: An Introduction

The use of hierarchical condition categories is crucially important to effective clinical management in population health models for assessing the illness burden of each patient. HCCs are used by commercial health insurers and Medicare Advantage plans in calculating financial risks and rewards.

This 60-minute webinar, originally broadcast on Wednesday, July 25, 2018, offers guidance in building your knowledge and use of this increasingly prevalent coding mechanism. The presentation covers:

  • An introduction to hierarchical condition categories and risk adjustment.
  • The differences between fee-for-service coding vs. HCC coding.
  • Hierarchical Condition Category coding concepts and risk-adjustment factors.
  • The importance of provider documentation and its impact on reimbursement.

Cost: WSMA members: $49. Nonmembers: $89.


Dealing with ERISA claims; WSMA Advocacy with U.S. Department of Labor

Has your practice received a denial on a submitted ERISA claim? The WSMA can help.

In this free webinar, the WSMA and the Seattle office of the U.S. Department of Labor provide an overview of ERISA Title I, explain fully-insured vs. self-insured health plans, claims procedures and participants' rights, and the role of the Department of Labor in overseeing ERISA arrangements.

ERISA, the Employee Retirement Income Security Act of 1974, affects self-insured health plans. Claims payments and denials with ERISA plans are becoming increasingly problematic for physician practices. In years past, only very large companies took on self-insured health care coverage; now, insurers are marketing third-party administrator/"administrative services only" to companies as small as 50–100 employees. As the employers bear full financial risk, these arrangements are not "insurance" products regulated by the state Office of the Insurance Commissioner, meaning the OIC cannot intervene to protect those patients. However, the U.S. Department of Labor does have oversight of ERISA arrangements.

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Mapping Your Path to Value-Based Care

A mix of traditional and value-based payment complicates day-to-day operations. Some processes and services that lead to success under traditional fee-for-service payment arrangements can contribute to failure under value-based incentives.

During this 60-minute webinar, originally broadcast Thursday, Aug. 9, 2018, Attune Healthcare Partners, Washington consultants and experts in value-based payment, will explain how to map a path to optimize earnings and simplify daily operations with a mix of traditional and value-based payment methods. You'll also learn about Attune Healthcare Partners' value-based resources available to WSMA members.

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Understanding New OIC Prior Authorization Rules

This OnDemand webinar, originally presented on Nov. 15, 2017, provides an overview of the new OIC prior authorization requirements and how they may impact your practice. Webinar presenter Jeb Shepard also discusses current OIC rules concerning prescription drugs and provides an introduction to the WSMA Prior Authorization Navigator.

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The 3 Most Important Benefits of Implementing a Medical Scribe Program

Medical scribes are the best lever to improve physician efficiency and clinic performance, patient satisfaction, physician retention and recruitment, and clinic revenue. Scribes perform EMR documentation and other clerical tasks for the physician. Delegating these tasks to appropriately trained scribes frees doctors to perform higher-level tasks, making them more efficient and improving their job satisfaction. When clinics implement scribe programs, doctors see dramatic reduction in time spent performing documentation and other non-medical tasks, reduced wait times for patient appointments, improved documentation quality, and better relationships with patients.

In this presentation we review:

  • The costs and benefits of implementing a scribe program
  • The differences between in-house and outsourced solutions
  • And real-world results of case studies in which scribes have been deployed

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Medical Records Management: Solutions for Physician Practices

A number of variables affect the length of time a physician practice should keep a medical record. Factors include state/federal laws, medical board policies and the record type (for example, an adult versus a pediatric patient). Managing the medical record is an important responsibility for all practices especially in this changing environment.

This free 90-minute webinar will help you learn about the various rules regarding records retention and solutions for your practice to consider. We’ll also introduce you to Spectrum Information Services Northwest, a WSMA-endorsed partner which offers easy and affordable solutions that reduce the expense and liability risks of managing your patients’ records. SIS NW can assume custodianship of all records, reducing your risk of HIPAA violations.

This program addresses the following topics:

  • Risks and requirements for physicians and practices.
  • Records management and retention timeframes for Washington state.
  • Typical scenarios and possible solutions to reduce risk and workload.

Greg Mennegar has served as vice president of sales for Spectrum Information Services NW, Inc. since 2006. He has over 30 years of experience in the document and records management industry, including management of the imaging program for the Washington State Archives, operations management for one of the largest computer output microfilm service bureaus in the U.S., and extensive sales and consulting experience. SIS NW provides cost-effective imaging services and imaging consulting services with a strong focus on health care. SIS NW provides solutions for medical chart conversions, revenue management, managing patient records and automating paper processes. Greg can be reached at (360) 866-0366 or via email at

This 90-minute webinar was recorded on March 18, 2015.

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