Dealing with ERISA claims; WSMA Advocacy with U.S. Department of Labor
Has your practice received a denial on a submitted ERISA claim? The WSMA can help.
In this free webinar, the WSMA and the Seattle office of the U.S. Department of Labor provide an overview of ERISA Title I, explain
fully-insured vs. self-insured health plans, claims procedures and participants' rights, and the role of the Department of Labor in
overseeing ERISA arrangements.
ERISA, the Employee Retirement Income Security Act of 1974, affects self-insured health plans. Claims payments and denials with ERISA plans
are becoming increasingly problematic for physician practices. In years past, only very large companies took on self-insured health care
coverage; now, insurers are marketing third-party administrator/"administrative services only" to companies as small as 50–100
employees. As the employers bear full financial risk, these arrangements are not "insurance" products regulated by the state Office of the
Insurance Commissioner, meaning the OIC cannot intervene to protect those patients. However, the U.S. Department of Labor does have oversight
of ERISA arrangements.
(Originally recorded on November 28, 2018)
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WSMA members only—sign-in required
Mapping Your Path to Value-Based Care
A mix of traditional and value-based payment complicates day-to-day operations. Some processes and services that lead to success under
traditional fee-for-service payment arrangements can contribute to failure under value-based incentives.
During this 60-minute webinar, Attune Healthcare Partners, Washington consultants and experts in value-based payment, will explain how to map
a path to optimize earnings and simplify daily operations with a mix of traditional and value-based payment methods. You'll also learn about
Attune Healthcare Partners' value-based resources available to WSMA members.
(Originally recorded on August 9, 2018)
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WSMA members only—sign-in required
Understanding New OIC Prior Authorization Rules
This OnDemand webinar provides an overview of the new OIC prior authorization requirements and how they may impact your practice. Webinar
presenter Jeb Shepard also discusses current OIC rules concerning prescription drugs and provides an introduction to the WSMA Prior
Authorization Navigator.
(Originally recorded on November 15, 2017)
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WSMA members only—sign-in required
Choosing Wisely - Statewide Antimicrobial Stewardship Initiatives
Marisa D'Angeli, MD, MPH
Washington Department of Health
Sharon Eloranta, MD
Qualis Health
Learning Objectives
- Outline two current initiatives regarding outpatient antimicrobial stewardship in Washington state.
-
Review the state endorsed clinical practice guidelines for five antimicrobial stewardship-related infectious syndromes in the outpatient
setting.
-
Describe how Choosing Wisely and antimicrobial stewardship priorities align and identify strategies to leverage the multiple efforts to
improve your practice.
(Originally recorded on April 26, 2017)
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WSMA members only—sign-in required
Choosing Wisely - A Clinical Toolkit for Consumer Engagement
Jill A. Dudik Bross, MD, FAAP
Samaritan Healthcare Clinics
Scott Kronlund, MD, MS
Northwest Physicians Network
Kimberly Wicklund, MPH
Group Health Cooperative
Learning Objectives
- Provide a focused framework for leveraging effective Choosing Wisely resources and strategies.
- Describe how clinics are using the toolkit to implement Choosing Wisely in their practice setting.
- Identify toolkit components to implement in your own clinical setting.
(Originally recorded on Oct. 26, 2016)
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WSMA members only—sign-in required
Honoring Choices Pacific Northwest: Implementing a Team-Based Advance Care Planning Program
Dianna Bleasdell; Nicala King, RN; Sarah Paik, RN; Katie Pence, PA-C; Megan Short;
Lynda Tang, DO and Hallie Williams
The Vancouver Clinic
Jessica Martinson, MS
Washington State Medical Association
Carol Wagner, RN, MBA
Washington State Hospital Association
Learning Objectives
- Review the latest progress on implementing a team-based advance care planning program in health care organizations across the state.
-
Outline key strategies that The Vancouver Clinic (1 of 32 implementation teams in WA) has used to generate early wins and develop
sustainable processes and systems that will serve as the foundation for universal adoption.
- Discuss Honoring Choices Pacific Northwest's 5-year vision and plans and how they can help your practice.
(Originally recorded on September 28, 2016)
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Choosing Wisely at Group Health and Swedish
Chris Dale, MD, MPH
Swedish Medical Group
Matt Handley, MD
Group Health Cooperative
Learning Objectives
-
Outline the strategies Group Health and Swedish are using to reduce antibiotic use for viral infections, annual paps and imaging for
uncomplicated headaches.
- Describe how data are collected and used to engage physicians in changing their practice to meet the Choosing Wisely goals.
(Originally recorded on June 22, 2016)
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WSMA members only—sign-in required
Value Based Purchasing - The Role of the Common Measure Set and the Campaign to Engage Consumers
Susie Dade
Washington Health Alliance
John Gallagher
Washington Health Alliance
Learning Objectives
- Describe how the Common Measure Set is being used in value based purchasing contracts.
- Outline how to engage patients in conversations about value.
(Originally recorded on May 11, 2016)
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WSMA members only—sign-in required
The Critical Role of the Leader: Honoring Choices Pacific Northwest
Jessica Martinson, MS
Washington State Medical Association
Carol Wagner, RN, MBA
Washington State Hospital Association
Learning Objectives
- Review the goals and objectives of the Honoring Choices Pacific Northwest advance care planning program.
-
Outline the specific roles and responsibilities leaders can play to ensure the success of implementing an advance care planning program
within your organization.
The recording of the webinar may only be accessed by staff from organizations participating in the Honoring Choices PNW advance care
planning program. Please click "View the Webinar" below to complete an attestation, after which you will be directed to the online archive
of the webinar.
(Originally recorded March 29, 2016)
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Introducing the New Community Checkup: A look at the Washington State Common Measure Set for Health Care Quality and Cost
Chris Dale, MD, MPH
Pulmonary and Critical Care Medicine
Medical Director, Quality & Value Swedish Medical Group
Teresa Litton, MPH
Washington Health Alliance
Learning Objectives
- Describe the purpose and background of the Washington State Common Measure Set for Health Care Quality and Cost.
- Review the Community Checkup key findings.
- Provide an example of how the Community Checkup can be used as a guide for improvement.
(Originally recorded December 16, 2015)
Printable Slides
Integrating Advance Care Planning Documentation into EMRs
Stephanie Anderson, MSN, RN, CHPN
Respecting Choices Faculty and Senior Consultant
Bernard (Bud) Hammes, PhD
Director, Respecting Choices
Gundersen Medical Foundataion
Learning Objectives
-
Provide a general orientation to EMR design principles and redesign possibilities to store and retrieve advance care plans, document ACP
conversations and leverage the EMR for ACP data collection.
-
Outline best-practice examples of how other organizations have successfully integrated advance care planning documentation into their
EMRs.
The recording of the webinar may only be accessed by staff from organizations participating in the Honoring Choices PNW advance care
planning program. Please click "View the Webinar" below to complete an attestation, after which you will be directed to the online archive
of the webinar.
(Originally recorded November 18, 2015)
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The 3 Most Important Benefits of Implementing a Medical Scribe Program
Medical scribes are the best lever to improve physician efficiency and clinic performance, patient satisfaction, physician retention and
recruitment, and clinic revenue. Scribes perform EMR documentation and other clerical tasks for the physician. Delegating these tasks to
appropriately trained scribes frees doctors to perform higher-level tasks, making them more efficient and improving their job satisfaction.
When clinics implement scribe programs, doctors see dramatic reduction in time spent performing documentation and other non-medical tasks,
reduced wait times for patient appointments, improved documentation quality, and better relationships with patients.
In this presentation we review:
- The costs and benefits of implementing a scribe program
- The differences between in-house and outsourced solutions
- And real-world results of case studies in which scribes have been deployed
(Originally recorded on October 7, 2015)
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Choosing Wisely: Strategies to Reduce Unnecessary Use of Antibiotics and Enhance Antimicrobial Stewardship
Christopher Dale, MD, MPH
Medical Director, Quality and Value
Swedish Medical Group
Marisa D'Angeli, MD, MPH
Medical Epidemiologist, Preparedness/Healthcare
Associated Infections, Washington State Department of Health
Matt Handley, MD
Chair, WA State Choosing Wisely Task Force
Medical Director of Quality, Group Health
Learning Objectives
- Review the rate of unnecessary antibiotic prescriptions for viral infections in Washington state and the pressing need for change
- Outline specific strategies used in local health systems to successfully reduce antibiotic prescriptions for viral infections
-
Preview Washington state's antimicrobial stewardship initiative, which officially launches in November and outline President Obama's
national action plan, including potential funding opportunities
(Originally recorded September 23, 2015)
View the webinar
Honoring Choices Pacific Northwest
Joanne Roberts, MD
Chair, Honoring Choices Pacific Northwest Advisory Council
CMO, Providence Regional Medical Center Everett
Michelle Lott, CPC, CPMA
Associate Director, Practice Resource Center, Washington State Medical Association
Jessica Martinson, MS
Director, Clinical Education and Professional Development, Washington State Medical Association
Carol Wagner, RN, MBA
Senior Vice President, Patient Safety, Washington State Hospital Association
Learning Objectives
- Discuss the need to improve health care systems' ability to know, record and honor patients' choices about end of life care
-
Outline national best-practices for advance care planning programs and describe the goals and deliverables of Honoring Choices Pacific
Northwest
- Explain Medicare's new CPT codes for advance care planning conversations
(Originally recorded July 29, 2015)
View the webinar
Choosing Wisely: Changing Practice to Reduce Harm and Increase Value
Matt Handley, MD
Chair, WA State Choosing Wisely Task Force
Medical Director, Quality, Group Health Cooperative
Norris Kamo, MD
Associate Physician, General Internal Medicine, Virginia Mason
Scott Kronlund, MD
Chief Medical Officer, Northwest Physicians Network
Learning Objectives
- Describe the need to create change across Washington state using the Choosing Wisely recommendations
-
Outline the strategies Group Health Cooperative and Virginia Mason used to reduce antibiotic use for viral infections, annual paps and
imaging for uncomplicated headaches
- Review the Choosing Wisely Action Manual, which outlines eight steps to create organizational change
(Originally recorded May 27, 2015)
View the webinar
Washington Health Alliance's Community Checkup: A tool to support health care quality improvement
Teresa Litton, MPH
Washington Health Alliance
Peter McGough, MD
UW Medicine
Learning Objectives
- Identify two areas where Washington has room for improvement
- Identify two areas where Washington is doing well
- Provide one example of how the Community Checkup can be used as a quality improvement tool
(Originally recorded April 22, 2015)
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Medical Records Management: Solutions for Physician Practices
A number of variables affect the length of time a physician practice should keep a medical record. Factors include state/federal laws,
medical board policies and the record type (for example, an adult versus a pediatric patient). Managing the medical record is an important
responsibility for all practices especially in this changing environment.
This free 90-minute webinar will help you learn about the various rules regarding records retention and solutions for your practice to
consider. We'll also introduce you to Spectrum Information Services Northwest, a WSMA-endorsed partner which offers easy and affordable
solutions that reduce the expense and liability risks of managing your patients' records. SIS NW can assume custodianship of all records,
reducing your risk of HIPAA violations.
This program addresses the following topics:
- Risks and requirements for physicians and practices.
- Records management and retention timeframes for Washington state.
- Typical scenarios and possible solutions to reduce risk and workload.
Presenter
Greg Mennegar has served as vice president of sales for Spectrum Information Services NW, Inc. since 2006. He has over 30 years of experience
in the document and records management industry, including management of the imaging program for the Washington State Archives, operations
management for one of the largest computer output microfilm service bureaus in the U.S., and extensive sales and consulting experience. SIS
NW provides cost-effective imaging services and imaging consulting services with a strong focus on health care. SIS NW provides solutions for
medical chart conversions, revenue management, managing patient records and automating paper processes. Greg can be reached at (360) 866-0366
or via email at
gmennegar@sisnwinc.com.
(Originally recorded on March 18, 2015)
View the webinar
End of Life Conversations: How ready is your organization? How ready are you?
Kate Lally, MD
VNA of Care New England
Kelly McCutcheon Agams, LICSW
Institute for Healthcare Improvement
Joanne Roberts, MD
Providence Regional Medical Center Everett
Donna Smith, MD
Virginia Mason
Lauge Sokol-Hessner, MD
Beth Israel Deaconess Medical Center
Learning Objectives
-
Discuss the critical need to improve the health care delivery system’s ability to know and honor
patients’ choices during a serious or life threatening illness
- Describe the goals and deliverables of Honoring Choices Pacific Northwest, a statewide initiative of WSHA and WSMA
- Review the key elements of the Honoring Choices Pacific Northwest website to share with your patients
-
Outline the five principles of the Institute for Healthcare Improvement’s Conversation Ready work, and describe how
organizations around the country are accomplishing the goals
(Originally recorded November 19, 2014)
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Choosing Wisely: Equipping Physicians to Reduce Low-Value Care
Matt Handley, MD
Chair, WA State Choosing Wisely Task Force
Medical Director, Quality, Group Health Cooperative
Learning Objectives
- Discuss the urgency to create change across Washington state using the Choosing Wisely recommendations
-
Share the county-by-county results from the new report, Less Waste, Less Harm: Choosing Wisely in Washington State, and identify areas for
improvement
-
Review the new Choosing Wisely Action Manual, which includes tools and resources that physician leaders can use to lead organizational
change
(Originally recorded September 24, 2014)
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Best Practices in Patient Communication
Cynthia G. Ferrucci, MD, FACP
Internist, UW Medicine Belltown
Learning Objectives
- Outline the core principles of effective patient communication.
- Discuss the link of optimum communication to improved patient experience outcomes.
- Review questions in the CAHPS Clinician and Group Surveys (CGCAHPS) and the Washington Health Alliance Patient Experience Survey
(Originally recorded June 25, 2014)
View the webinar
Engaging Patients in Collaborative Care Plans: Self-Management Support to Increase Quality
Kerry Meyer, ARNP, PhD
Primary Care Provider
UW Neighborhood Clinic
Learning Objectives
- Identify five attributes of Self-Management Support (SMS)
- Outline three patient-provider interactions that work and don’t work
- Describe how to incorporate SMS into your office visit
(Originally recorded May 28, 2014)
View the webinar
Choosing Wisely: Frontline Strategies
Scott Kronlund, MD, MS
Francis Mercado, MD
Kimberly A. Bell, MD, SFHM, FACP
Learning Objectives
- Review the mission and aims of the Choosing Wisely campaign
-
Outline strategies to have effective physician-to-patient conversations about the importance of and rational for the Choosing Wisely
recommendations
-
Describe how to engage the medical team in educating patients, addressing concerns, distributing Consumer Reports materials and
appropriately managing patient requests
- Discuss specific strategies that are being piloted around the region to roll out the Choosing Wisely recommendations
(Originally recorded April 23, 2014)
View the webinar
The Puget Sound Health Alliance Community Checkup Results for 2013
Susie Dade, MPA
Deputy Director
Puget Sound Health Alliance
Learning Objectives
-
Review specific quality improvement metrics and how well (or poorly) medical practices in the Puget Sound region have performed on those
metrics in 2013
-
Identify common barriers to the successful prescribing and use of generic medications and how to overcome those barriers when appropriate
-
Describe specific techniques for effectively engaging prescribing physicians in considering generic medications for many initial
prescriptions
(Originally recorded January 22, 2014)
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Using Health IT to Improve Quality
Michelle Glatt, MPH, PA-C
Qualis Health, The Cardiac Learning And Action Network
Learning Objectives
- Outline the characteristics of small and medium sized practices that have successfully used health IT for quality improvement.
- Identify the barriers commonly encountered by practices who are attempting to use the report-writing capabilities of the EHR.
- Describe methods of minimizing barriers to develop useful reports for quality improvement and population health.
(Originally recorded September 25, 2013)
View the webinar
Better Care Practices for Patient-Centered Medical Homes
Sharon I. Eloranta, MD
Medical Director, Quality and Safety Initiatives
George W. Merck
Institute for Healthcare Improvement Fellow
Qualis Health
Learning Objectives
-
Identify why implementing Patient-Centered Medical Home (PCMH) practices such as empanelment, care coordination, and continuous team-based
healing relationships are key to achieving Triple Aim results
- Describe how PCMH practices can be created and sustained in primary-care settings
-
Identify the common barriers to successfully implementing PCMH practices and outline how to overcome these barriers in small and
medium-sized practices
(Originally recorded September 4, 2013)
View the webinar
Survey of Local Best Practices for Effective Patient Care
Presenter:
Susie Dade
Deputy Director of the Puget Sound Health Alliance
Principal author of the study.
This webinar presents the results of a 2012 survey of over 40 medical groups in the Puget Sound region regarding their current use of
specific tools and processes for effective patient care. Structural elements of best practices surveyed included adoption of electronic
medical records, use of registries, strategies for improved access to care, collecting information on health outcomes, patient satisfaction,
and health disparities, as well as care coordination resources and patient reminders.
Adoption of Processes and Tools to Advance Effective Patient Care - Medical Group Survey Results, October 2012
A Report from the Alliance Clinical Practice Improvement Network, January 30, 2013
Intensive Care Management Services for Patients with Multiple Chronic Conditions
The Washington State Department of Health is currently launching a statewide, multi-year program to assist medical practices in their
transformation to Patient Centered Medical Homes (PCMH). This includes assisting practices in developing programs to treat high-risk patients
in a more cost-effective manner through targeted care management services and linking to those community-based organizations providing these
same services. The webinar presents practical steps on how to create and sustain these programs in a way that significantly improve patient
care outcomes by focusing intensive outpatient care on high-risk persons with multiple chronic conditions.
Presenter:
Colette Rush, RN, BSN, CCM, a public health nurse consultant in the practice improvement section of the Department of Health. Colette has an
extensive background in quality improvement efforts and collaborative, including experience with the Polyclinic in Seattle and the Puget
Sound Health Alliance. She is currently the lead on this new initiative to increase intensive care management for persons with multiple
chronic illnesses.
View the Webinar
NOTE: You can customize video quality with higher resolution by adjusting the vertical slider bar (click on the gear shape icon). To
adjust the player window size, select either the small, large or full screen player window icon. These controls can be found on the lower
right corner of the Youtube player window.
Introductory slides
Colette Rush presentation
Engaging Patients: The ABIM Foundation Choosing Wisely® Campaign
Evidence-based medicine is more than just using clinically-proven procedures; equally important is using the evidence to decide what
not to do. Choosing Wisely® is part of a multi-year effort by the ABIM Foundation, along
with many national specialty society partners, to help physicians become better stewards of our limited health care resources. Twenty
national organizations representing medical specialists, as well as Consumer Reports, have joined with the ABIM Foundation to help
physicians, patients and other health care stakeholders think and talk about the overuse of health care resources. Each specialist
organization has identified five tests or procedures commonly used in their field for which the necessity should usually be questioned and
discussed. The resulting lists of
"Five Things Physicians and Patients Should Question" are intended to
spark discussion about the need, or lack thereof, for many frequently ordered tests or treatments. This webinar presents an overview of this
campaign.
Presenters:
Daniel Wolfson is Executive Vice President and COO of the ABIM Foundation, the national coordinator for the Choosing Wisely campaign. Karla
Graue Pratt is Executive Vice President of the Washington Academy of Family Physicians. Susan Callahan is Director of Community Engagement
for the Washington State Medical Association. John Gallagher is Director of Communications for the Puget Sound Health Alliance. All four
presenters each have many years of experience in the effort to improve health care delivery, achieve better outcomes, and reduce health care
costs.
Introductory slides
Daniel Wolfson presentation
John Gallagher presentation
Susan Callahan presentation
Karla Graue Pratt presentation
Medication Reconciliation Following Hospital Discharges
Repeated studies have found medication errors following hospital discharge to be a serious problem. One in eight discharged patients has an
adverse drug event within three weeks of discharge. Two-thirds of all medication errors occur during patient transitions, and over 1.5
million patients have a medication error annually, at a cost of $3.5 billion. An immediate need post discharge is medication reconciliation.
This webinar, originally presented on October 3, 2012, presents why and how to efficiently perform medication reconciliation in primary care
settings following a hospital discharge.
Presenters
Jenny Arnold, PharmD, BCPS, is the director of pharmacy practice development for the Washington State Pharmacy Association, assistant
clinical professor at the University of Washington, and chair of the Washington Patient Safety Coalitions Medication Reconciliation group.
Steve Riddle, PharmD, BCPS, FASHP, is vice president of clinical affairs for Pharmacy OneSource/Wolters Kluwer Health. He is also a clinical
affiliate professor at the UW School of Pharmacy, on the Washington State University College of Pharmacy Dean's Advisory Council, and the
chair for the Section of Ambulatory Care Practitioners for the American Society of Health-Systems Pharmacists.
Medication Reconciliation Following Hospital Discharges
introductory slides
Medication Reconciliation Following Hospital Discharges
webinar presentation
Intensive Outpatient Care for Patients with Multiple Chronic Illnesses
Everyone talks about patient engagement and bending the cost curve. This webinar, originally presented on September 19, 2012, presents
practical steps on how to actually achieve these goals in a way that significantly improves patient care outcomes by focusing intensive
outpatient care on high-risk persons with multiple chronic conditions. While this is not a new concept, widespread adoption of these
evidence-based approaches has been slow to catch on until very recently. This webinar spotlights programs underway in California, Oregon and
also in Washington that have demonstrated their effectiveness in improving care and reducing costs.
Presenters
Paula Suter is Director of Clinical Care Management; Sutter Care at Home in California, co-developed the Integrated Chronic Care Model (ICCM)
and was selected by CMS in their first round of Innovation Advisors. She has trained over 3,500 clinicians across the nation in chronic care
management, including training in 2011 for the Home Care Association of Washington. Denise Honzel is Executive Director of the Oregon Health
Leadership Council and project sponsor for their High Value Patient Centered Care pilot, a medical home pilot for highest risk patients, with
3,600 patients currently participating across 14 medical groups.
Intensive Outpatient Care for Patients with Multiple Chronic Conditions
Introductory slides
Integrated Chronic Model - A Foundation to Transform PCMH Care Delivery
webinar presentation
Oregon Health Leadership Council: High Value Patient Centered Care Model
webinar presentation
Using Results from Patient Experience Surveys to Improve Patient Care
This lunchtime webinar, originally presented on May 24, 2012, presents the results of the recent survey of patient experience conducted in
the Puget Sound region by the Puget Sound Health Alliance, and explains how those results can be used to improve practice performance to
better meet the needs of patients. Patient experience results were released on May 11, 2012 for 40 Puget Sound-area medical groups with 156
clinic locations (clinics with 3 or more primary care providers). Patient experience definitely matters to patients; it's most often how they
define "quality." Patients with positive experiences return; patients with negative experiences often find a different physician. Further,
positive patient experience has been shown to correlate with improved clinical outcomes.
Presenters
Susie Dade is the deputy director for the Puget Sound Health Alliance, which sponsored the recent survey of patient experience in the Puget
Sound region. Larry Morrissey, MD is a pediatrician with the Stillwater Medical Group in Stillwater, Minnesota. Dr. Morrissey has worked with
the CAHPS Consortium on measuring patient experience and is a frequent presenter on how to use the results of patient experience surveys to
improve practice performance.
Click to view.
The Washington Patient-Centered Medical Home Collaborative - Lessons Learned
The Patient-Centered Medical Home Collaborative was a learning process for medical teams to improve primary care for their patients. From
September 2009 through September 2011, 32 teams in Washington created and operated patient-centered medical homes, under a project jointly
sponsored by the Washington State Department of Health and the Washington Academy of Family Physicians. In a medical home, the physician and
care team build strong relationships with the patient and the patient's family. The team coordinates care with specialists or other health
providers. Patient-centered care makes the patient a partner in health care decisions. This webinar pdf presents the lessons learned from
this two year collaborative.
Presenters
Patricia Justis was manager of the Washington Patient-Centered Medical Home Collaborative, in the Practice Improvement Section of the
Washington State Department of Health. Kimbra Wells Metz was director of practice transformation at the Washington Academy of Family
Physicians. Both were actively involved in the implementation and evaluation of the Patient-Centered Medical Home Collaborative.
Washington Patient-Centered Medical Home Collaborative
webinar presentation
End of Life Conversations in Medical Care
Some of the most important, and challenging, conversations physicians can have with their patients involve planning for, and clarifying
patients values about, end-of-life care decisions. The timing and structure of these conversations, and the ways to successfully engage the
patient (and family members as appropriate) in what are often difficult and emotional decisions, was the subject of this webinar pdf,
presented by Linda Wrede-Seaman, MD, FAAFP, FACEP, FAAHPM, a Yakima palliative medicine specialist.
Communication at End of Life
Dr. Wrede-Seaman's webinar presentation
Reducing Hospital Readmissions by Engaging Physicians
Improving effective patient handoffs back to community physicians at time of discharge has been identified as a top priority by the National
Quality Foundation, Medicare and many other quality improvement organizations. This webinar presented practical tips and strategies that have
been successful at local hospitals in engaging community physicians in this critically important transition.
Presenters were Larry Schecter, MD, FACS, chief medical officer at Providence Regional Medical Center in Everett, Amy Hoing, MD, a primary
care physician at Evergreen Healthcare in Kirkland, and Carol Wagner, vice president for patient safety at the Washington State Hospital
Association and a national leader in the effort to reduce hospital readmissions.
Rehospitalization in Washington
Carol Wagner's webinar presentation
Reducing Hospital Readmissions by Engaging Physicians
Dr. Schecter's webinar presentation
Clinic Perspective on Reducing Readmissions
Dr. Hoing's webinar presentation
Alliance Community Check-up Results and Update
The 2011 Alliance Community Checkup is the fifth annual comprehensive report on health care performance in the Puget Sound region including
medical groups, clinics and hospitals in King, Kitsap, Pierce, Snohomish and Thurston counties. This one-hour lunchtime webinar originally
presented on September 29, 2011 summarized how well care is delivered at the medical group level on over twenty measures of quality and
appropriateness, and was presented by Peter McGough, MD, UW associate clinical professor of family medicine and chief medical officer of the
UW Medicine Neighborhood Health Centers, and Susie Dade, Deputy Director of the Puget Sound Health Alliance.
You Can't Manage What You Don't Measure
Puget Sound Health Alliance webinar presentation
An Overview of Care Coordination Essentials
This webinar pdf presented an in-depth overview of the essentials for effective care coordination, giving participants a practical, four-part
framework for improving how care is coordinated among clinical partners. Focused on the patient-centered medical home model of care delivery,
the framework begins with taking responsibility for the care your patients receive regardless of setting and includes identifying the best
practice service partners, building relationships with these partners, providing patient logistical support, and developing formal agreements
and connections to improve care coordination. Ed Wagner, MD, MPH, FACP, a general internist/ epidemiologist and Director of the MacColl
Institute for Healthcare Innovation at the Group Health Cooperative Center for Health Studies presented.
The Patient Centered Medical Home: Care Coordination
webinar presentation
Reducing Health Disparities: Collecting Standardized Data
This webinar pdf presented a hands-on, practical approach to collecting and using standardized patient data about race, ethnicity and
language to measure and reduce disparities in your practice. Although numerous focused studies have documented persistent differences in
outcomes for minority patients, most medical practices are currently unable to quantify if disparities exist in health outcomes for their
patients. Marcia Wilson, PhD, and Christina Rowland, MPH, of the Robert Wood Johnson Foundation’s Aligning Forces for
Quality Project were co-presenters.
Reducing Disparities: The Importance of Collecting Standardized Data on Patient Race, Ethnicity and Language
webinar presentation
Managing Depression in Primary Care
The second CPIN learning session was an hour-long webinar addressing the topic of managing patients with depression in primary care. The
presenter was Dr. Jurgen Unutzen, chief of psychiatry, University of Washington Medical Center and director of the UW AIMS Center and the
IMPACT Implementation Program.
Managing Patients with Depression in Primary Care
seminar presentation
Physician Leadership in Quality Improvement; Using Registries to Improve Patient Care
The first CPIN learning session was a 90-minute in-person seminar. The session featured Ed Walker, MD, MHA, founding director of the UW
Healthcare Leadership Development Alliance, speaking on the importance of physician leadership and engagement in quality improvement efforts
at the practice level and Susanne Quistgaard, MD, family medicine physician at Edmonds Family Medicine Clinic, who spoke on using disease
registries to improve outcomes by tracking patients with chronic conditions over time.
View the Webinar.
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